> ## Documentation Index
> Fetch the complete documentation index at: https://docs.switchbord.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> Manage the facts and policies that ground your AI assistants.

The Knowledge Base (KB) is a centralized repository of facts, FAQs, and policies specific to your workspace. It serves as the "source of truth" for Margaret (the chat assistant) and any connected ElevenLabs voice agents.

## Managing Entries

You can manage your knowledge base in **Settings → AI → Knowledge Base**.

Each entry consists of:

* **Title**: A descriptive name for the fact (e.g., "Refund Policy").
* **Body**: The actual content/text of the fact.
* **Tags**: Used for categorization. Common tags include `kb` for general knowledge and `memory` for facts saved by Margaret.

### Manual Creation

Admins can manually add, edit, or delete entries directly from the settings dashboard. This is the best way to seed the KB with existing documentation or FAQ lists.

### Workspace Memory

When you tell Margaret to "remember" something, she creates an entry in the knowledge base with the `memory` tag. This allows her to recall that information in future conversations.

## How it's used

### Margaret (Chat)

When Margaret processes a request, she performs a semantic search against your KB. If a relevant match is found, the content is injected into her context window as a "grounding fact," ensuring her responses are accurate to your business policies.

### ElevenLabs (Voice)

Switchbord can automatically push your knowledge base to an ElevenLabs conversational agent. This ensures that your voice agents have the same information as your chat assistants. See [ElevenLabs KB Sync](/features/elevenlabs-kb) for setup instructions.

## Best Practices

* **Be concise**: Break down large documents into smaller, thematic entries (e.g., one entry per FAQ question).
* **Use clear titles**: Margaret uses titles to help weight the relevance of an entry during search.
* **Keep it updated**: Periodically review entries to ensure they reflect current business policies.
* **Approval Gate**: Remember that any changes Margaret proposes to the KB (via memory) require a human admin to click **Approve** before they are saved.